Terms of Service Agreement
Below are our Service Policies, which are intended to ensure quality, safety, and consistency in our work.
Privacy Policy
We are committed to keeping your information confidential. We do not sell, rent, or lease our customer lists to third parties, and we will not provide your personal information to any third party individual, government agency, or company at any time unless compelled to do so by law. We will use your personal and billing information solely to provide the service you hire us for.
Satisfaction Guarantee
If you’re not content with your cleaning, notify us within 24 hours. We will come out and re-clean (within a 7-day window) for free. If you still don’t think we did a good enough job, we’ll refund your money.
Security
We take the security of your home very seriously, and work with each homeowner/business to establish a routine for entering and exiting. Current methods include: · Letting us in on the day of service if you will be home when we arrive · Providing us with an extra key · Providing us a lockbox, keypad, or garage code · Leaving us a key under a mat or pot to use and return or leave in the house when finished
Referrals
Receive Bonuses and Discounts when you refer us! We love referrals and appreciate it when you tell friends and neighbors about our service. Thank you for your confidence in us!
Payment
Payment is due on the day of service by credit card, debit card, cash, or zelle.
Cancellation or Lockouts
We regret that we must assess a $50 fee if you cancel with less than 48 hours’ notice. Lockouts – We regret that we must assess a 50% fee (50% of your scheduled cleaning) if we arrive on the premises and cannot gain access to the home or are not allowed in.
Getting Ready for the Cleaning
Please don’t “clean” before we arrive, but do “pick up” as much as possible; for example, clearing the floors of clothing and toys, clearing surfaces of small items such as pens, coins, important documents, etc. Please don’t worry about countertop appliances and small pieces of furniture – we clean and move those as we go. This type of pick up will allow us to focus more on detail and quality for you.
The Setting
The ideal cleaning situation is when no one is home. Since that is not always possible, please eliminate as many distractions as possible so we can work uninterrupted. Try to schedule your cleaning on a day when there will be fewer people at home. Please secure pets, and keep children in another area as we are working with equipment and products that may not be safe for children.
Trash Disposal
We require that we leave any collected trash in the garbage bin at the homeowner’s location. We cannot take trash with us.
Pets
We love them! The last thing we want to do is upset your pets as we clean, and we’ll work with you to make the experience pleasant for all involved. The following are our policies regarding pets:
- Let us know ahead of time if there are any arrangements you have in place for your pets while we clean.
- For sanitary purposes, we do not clean up after sick pets or pet accidents.
- Please secure any pet that may be overwhelmed by our presence and/or pose a threat. Please secure any pet that is likely to try to run out the door and escape the house. The obligation for control and care of all animals on the premises is on the customer. Zeeclusive Cleaning LLC cannot be held responsible for the escape or safety of pets.
Products
Our products are plant based and biodegradable for the safety of the homeowner and the cleaning technicians. We will occasionally use stronger products as needed and if permitted by the homeowner.
Breakage
We hate it when breakage happens and we do our absolute best to prevent it! The following is critical regarding our breakage policies. Breakage values must be verified before replacement or reimbursement will be authorized. Please save the broken item for our inspection. Breakage must be
reported within 3 days of discovery.
Special Policies and Service Limitations
Our cleaning crew do not climb higher than the company’s twostep ladder.
Pricing
Pricing will be based on the size of your home, any add-ons, condition of the home, and the amount of time/effort required to clean. In order to verify accurate pricing, we will check the size of your home. On the day of service, our cleaning crew will perform a walkthrough before starting work. They will take note of any items or areas that need special care or specific instructions from you, and will assess if the package you purchased allows them adequate time to complete the job to a satisfactory level. We will notify you if we cannot complete the work in the estimated time frame, and give you the option to either add more time to the job for an hourly charge, or have us focus on your top priorities within the allotted time frame.
Zeeclusive Cleaning LLC is licensed, bonded, and insured.
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